Refund policy
🔥 Spicy Snack Co. – Refund & Return Policy
At Spicy Snack Co., we take pride in delivering fresh, high-quality, and hygienically packed products. Due to the perishable nature of food items, we follow a strict no-return policy in accordance with food safety guidelines.
🚫 No Returns Policy
As per standard food safety and hygiene regulations, we do not accept returns on any food products once delivered.
💸 Refund Eligibility
Refunds will only be processed under the following conditions:
- If the product is damaged during transit
- If the product packaging is tampered with or opened at the time of delivery
- If the wrong item has been delivered
📸 Proof Requirement
To process a refund request, you must:
- Record an unboxing video clearly showing the issue
- Share images/videos within 24 hours of delivery
Without valid proof, we will not be able to process any refund.
⏱ Refund Process Timeline
- Once your request is approved, the refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
❌ Non-Eligible Cases
Refunds will not be provided in the following situations:
- Taste preferences or personal dislikes
- Minor packaging dents that do not affect product quality
- Delay in delivery due to courier partners
- Incorrect shipping details provided by the customer